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RDHRS Disaster Patient Movement Platform Case Study
A more effective way to respond when it matters most
The Idea
In the middle of a disaster, every second matters. Hospitals are forced to make rapid decisions about where patients should go, often with limited visibility into available resources across the region.
Traditional transfer methods rely on one-to-one communication between facilities. That approach quickly breaks down during large-scale emergencies, when dozens or even hundreds of patients need to be relocated at once. Delays in identifying available beds and mismatched placements can directly impact patient outcomes.
At the same time, hospitals operate on different electronic health record systems, making it difficult to share information quickly or consistently.
The goal was to create a centralized platform that could bring clarity to a chaotic process. The system needed to:
activate quickly in an emergency
work across facilities
give clinical teams the information they need to make fast, informed decisions
RDHRS Platform Key Features
Highly Secure
Securely transfer patient data
Matching Teams
View all patients based on specific incidents
Accurate Bed Types
Patients are placed based on specific needs
Situational Awareness
Easily track patients transferred and received
The Process
Zco worked with stakeholders to design a platform that supports the full lifecycle of patient movement during a disaster, from intake to final transfer.
The system begins with transferring hospitals, where patient data is entered either individually or through bulk uploads. Each patient is categorized based on their care needs, along with important clinical details such as required equipment, specialty services, and isolation precautions.
At the same time, receiving hospitals report their current bed availability and capabilities. This creates a real-time view of system capacity across the region.
A centralized matching team brings these two data sets together. Using filters and detailed patient profiles, clinical experts can quickly identify the most appropriate placement for each patient. The platform allows them to sort, prioritize, and assign patients with confidence, while maintaining visibility into the broader situation.
Once a match is made, transport teams take over. They coordinate logistics, assign transportation, and track each patient’s journey from departure to arrival. Status updates are reflected in real time, ensuring that all teams remain aligned throughout the process.
To support decision-making at every level, the platform includes dashboards that provide a clear picture of patient volume, hospital capacity, and potential gaps in resources.
The result is a system that replaces fragmented communication with a single, coordinated workflow.
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The Results
The Disaster Patient Movement Platform gives healthcare systems a more effective way to respond when it matters most.
Hospitals are able to move patients faster and with greater accuracy, reducing delays and improving access to appropriate care. Clinical teams no longer need to rely on incomplete information or manual coordination, which helps minimize risk during high-pressure situations.
With a shared, real-time view of both patients and available resources, decision-makers can act with greater confidence. This leads to better distribution of patients across facilities and more efficient use of limited capacity.
Just as importantly, the platform is built to scale. It supports high patient volumes, complex clinical needs, and coordination across multiple organizations without breaking down under pressure.
As development continues, planned enhancements such as deeper EHR integration, expanded reporting, and increased system resilience will further strengthen its role in disaster preparedness and response.
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